Help Desk
Below are answers to commonly asked questions about our services and website. For inquiries and support issues, please send an e-mail to sales@visitorboost.com. We make our best effort to reply to all support inquiries within 2 business days.
Are there any restrictions on who can advertise with you?
Almost any site can buy our traffic, but we do have some conditions: We will not advertise adult or illegal websites. We will also not send traffic to a website with background music or auto-playing sounds, or one that generates popups or resizes the browser window. If your website opens popup windows, contains background music, software installers or other prompts, you may send visitors to a separate landing page within your site instead of the homepage which does not contain these elements.
Why won't you advertise webpages with popups or sound?
These are not technical restrictions but guidelines we have imposed to maintain the high quality of traffic for you, our advertisers. Our publisher network consists of high quality topical websites receiving millions of visitors every week, and these websites are paid to send some of their traffic to advertisers like you through full-screen popunders. However, if these visitors are constantly sent to pages that spawn endless popups, start playing sound unexpectedly, or take control of the computer with prompts and software installers, these visitors are less likely to return to our network sites in the future. Our guidelines ensure these websites continue to receive visitors interested in their content and related advertiser websites.
Can I buy more than one campaign to get more visitors at once?
While you can certainly order more than one campaign for the same website, it's not advised as we can no longer guarantee you unique visitors. We only keep track of what visitors to our network have seen what campaign before, so the same visitor may see your site multiple times per day if you have multiple campaigns.
Do you offer bulk discounts?
Yes, we do! Check out our package deals for our best pricing. The more visitors you buy at once, the lower the price you pay per visitor. Even if you choose to purchase a small campaign to start, no package costs more than half a peny per guaranteed website visitor, less than the minimum bid at any pay-per-click search service. We do not have any packages not listed on our website.
Can I choose keywords for my ads?
We are not a search engine and don't sell search advertising, so there are no keywords involved. Visitors are sent directly to your website in a full-screen popup window after visiting a website in our publisher network. We offer regional targeting and topical category targeting. These categories represent the topics of websites in our network, so you'll only receive visitors already actively looking for websites about that topic category.
Where do I provide my ad text?
We send visitors directly to the URL you enter when ordering on our website. We are not a search or e-mail marketing company and there is no intermediate advertisement. Because of this, your homepage is not always the best choice of webpages to advertise. You may consider creating a separate landing page just for your campaign with us, designed to clearly deliver your message and entice the visitor to continue browsing to your main site.
Why doesn't my counter match your statistics?
We count a visit to your website only at the time the visitor is sent to the site; a browser window has been opened with your URL. There are several reasons a visit may not register with your counter:
- The visitor cancelled the page load by clicking a link before it was finished loading, or closing the window, before your counter was loaded
- The visitor is on a slow connection and the request times out
- The visitor is behind a proxy (ex. AOL, MSN)
- The visitor's browser served the page from its cache or an ISP's cache instead of your server
- The visitor is using privacy software which blocks counters and trackers
- Your tracking software was unavailable at the time of the request, or can't handle concurrent connections
For the most accurate statistics, you shouldn't rely on a 3rd party counter. Your web server access logs are a good source of accurate hit counts. Most web hosts provide a log analyzer such as Awstats, Webalizer or Urchin. These are usually run once a day on the previous day's log files so are 24 hours behind our real-time counts.
Why is my campaign "pending"?
Whenever you place a new order with us or change the destination URL of your campaign, it is automatically put into Pending status. Your campaign will become active and receive visitors once an editor has reviewed the site to ensure it meets our quality guidelines. If your campaign is pending for several days please contact us at sales@visitorboost.com.
Can I resell your traffic?
While we do not currently have an official reseller program available, you are free to resell our services as your own. You will be responsible for providing your own sales and support. We can provide some facilities for anonymous campaign statistics with per-campaign logins. Contact sales@visitorboost.com for details.
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